Terms of service

Last updated: October 25, 2026

Overview

Welcome to Velmeera. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Velmeera. We operate this online store and website, including all related information, content, products, features, and services, to provide you with a convenient shopping experience.

By visiting our website or purchasing from us, you agree to these Terms of Service and our applicable policies. Please read them carefully before using our website.

If you do not agree to these terms, please do not use our website or services.

1. Online Store Terms

By using this website, you confirm that you are legally permitted to enter into a binding agreement under the laws applicable to you.

You agree not to use our products or services for any unlawful or unauthorized purpose. You must not introduce malicious software, attempt to interfere with our website, or violate any applicable laws while using our services.

We reserve the right to refuse service where permitted by law.

2. Products and Descriptions

We aim to display accurate product descriptions, images, prices, and other relevant information.

Product colours and appearance may vary slightly depending on your device's display settings and lighting conditions. Product specifications, materials, dimensions, and care instructions should be reviewed before placing an order.

We reserve the right to correct genuine errors, update product information, and discontinue products where permitted by law. Such changes will not override any rights you have under applicable consumer protection laws.

3. Prices and Payments

All prices are displayed in the currency indicated on our website. Applicable taxes, shipping charges, and other fees will be shown where required during checkout.

Prices and promotions may change without prior notice, but changes will not affect an order that we have already accepted, except where permitted by law.

Payments must be completed through the payment methods available at checkout. By placing an order, you confirm that you are authorized to use the selected payment method.

4. Orders and Acceptance

Placing an order constitutes an offer to purchase the selected products.

An order confirmation email acknowledges receipt of your order but does not necessarily mean that the order has been accepted. Order acceptance occurs in accordance with the information provided during checkout and our applicable order-processing procedures.

We reserve the right to cancel or refuse an order for legitimate reasons, including suspected fraud, payment authorization problems, pricing errors, or product unavailability.

If we cancel an order after payment has been collected, we will arrange an appropriate refund to the original payment method, subject to applicable law and payment-provider procedures.

5. Shipping and Delivery

We offer shipping to the destinations displayed at checkout.

Our current estimated delivery times are:

• United Kingdom: approximately 4–7 business days.

• United States: approximately 5–9 business days.

These estimates refer to the total estimated delivery period stated in our Shipping Policy. Actual delivery times may vary depending on the product, dispatch location, carrier, destination, customs procedures, and other circumstances beyond our reasonable control.

Any applicable processing time will be communicated through the relevant product information, checkout, or Shipping Policy. Processing time and transit time are not necessarily the same.

Tracking information will be provided where available. Delivery estimates are not guarantees unless expressly stated otherwise.

If your order is delayed, please contact us at contact@velmeera.com so that we can assist you.

Nothing in this section excludes any delivery or other rights that apply under mandatory consumer protection laws.

6. Returns, Refunds and Cancellations

Our returns, refunds, and cancellation procedures are explained in our Refund Policy.

Please review that policy before purchasing. Where a cancellation or return is permitted, we will explain the applicable process and any relevant conditions.

If a product is faulty, damaged, misdescribed, or otherwise does not conform to applicable legal requirements, your statutory rights remain unaffected.

For eligible refunds, we will generally return the payment to the original payment method unless another method is agreed or required by law. Processing times may depend on your bank or payment provider.

Nothing in these Terms limits any mandatory cancellation, return, refund, or consumer rights applicable to your purchase.

7. Promotions and Discounts

Promotional offers, discount codes, and special pricing may be subject to additional terms.

Unless stated otherwise, promotional offers cannot be combined with other offers. We will communicate any material restrictions before or at the time of purchase.

We will not use misleading reference prices or discount claims.

8. Intellectual Property

All content on this website, including text, branding, logos, graphics, product photography, and website design, is owned by Velmeera or used with appropriate permission, where applicable.

You may not reproduce, distribute, modify, or commercially use website content without prior authorization, except where permitted by law.

9. Third-Party Services and Links

Our website may include services, applications, or links operated by third parties.

We do not control independent third-party websites and are not responsible for their content or policies. Your use of those services may be subject to their own terms and privacy policies.

This section does not exclude liability where such exclusion is prohibited by law.

10. Privacy and Personal Information

Our collection and use of personal information are described in our Privacy Policy.

By using our website, you acknowledge that your information will be handled in accordance with that policy and applicable data protection laws.

Please review our Privacy Policy for information about order processing, customer communications, and your privacy rights.

11. Errors and Website Information

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, availability, pricing, or promotions.

We reserve the right to correct errors and update information where permitted by law.

If an error materially affects an order you have placed, we will take appropriate steps in accordance with applicable law, including contacting you where necessary.

12. Prohibited Uses

You must not use our website to:

• Engage in unlawful or fraudulent activity.

• Violate applicable laws or the rights of others.

• Upload malicious code or attempt unauthorized access.

• Interfere with website security or normal operation.

• Copy or exploit website content for unauthorized commercial purposes.

• Submit false order, payment, or account information.

We may restrict access or take appropriate action in response to violations, subject to applicable law.

13. Disclaimer and Limitation of Liability

Our website and services are provided subject to applicable law. We aim to maintain accurate information and reliable service but cannot guarantee uninterrupted or error-free website operation.

To the extent permitted by law, Velmeera will not be liable for indirect or consequential losses arising from the use of our website where such liability can lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights.

14. Indemnification

To the extent permitted by law, you agree not to misuse our website or services in a way that causes unlawful harm to Velmeera or third parties.

Nothing in this section requires you to waive rights that cannot lawfully be waived.

15. Governing Law and Consumer Rights

These Terms are subject to the laws applicable to the operation of our business and the relevant transaction.

If you are a consumer, nothing in these Terms deprives you of mandatory consumer protection rights available under the laws that apply to your purchase. Where applicable, you may bring a claim before the courts that have jurisdiction under those laws.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, website, operational practices, or legal obligations.

The latest version will be published on this page with its updated date. Changes will apply as permitted by applicable law and will not retrospectively remove rights that have already accrued.

17. Contact Information

For questions about these Terms of Service, orders, or our policies, please contact us:

Store: Velmeera
Website: https://www.velmeera.com
Email: contact@velmeera.com

Please use the contact details published on our Contact page for customer support.