Shipping policy

At Velmeera, we strive to process and deliver your jewelry orders as quickly and carefully as possible. Every order is prepared, checked, and packaged before being handed over to our shipping partners.

1. Shipping Destinations

We currently ship to the United Kingdom (UK) and the United States (USA).

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

2. Order Processing Time

Our standard order processing time is:

United Kingdom (UK): 2–4 business days
United States (USA): 2–4 business days

Processing time refers to the time required to prepare, package, and dispatch your order, excluding weekends and public holidays.

3. Shipping & Delivery Time

Once your order has been dispatched, the estimated delivery times are:

United Kingdom (UK): 2–3 business days
United States (USA): 3–5 business days

Delivery times are estimates and may vary depending on your location, carrier operations, public holidays, weather conditions, customs procedures, or other unforeseen circumstances.

4. Total Estimated Delivery Time

Including processing and shipping time, your estimated total delivery window is:

United Kingdom (UK): 4–7 business days
United States (USA): 5–9 business days

These estimates begin from the date your order is placed. Actual delivery times may vary during peak shopping periods or due to circumstances beyond our control.

5. Shipping Rates

We offer Free Standard Shipping on orders delivered to the United Kingdom and the United States.

Any applicable shipping costs or charges will be displayed at checkout before you complete your purchase.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number, allowing you to follow your shipment's progress.

7. Address Accuracy

Please ensure your shipping address is accurate and complete at checkout.

If you need to correct your address, contact us as soon as possible. We will do our best to accommodate the change before your order ships. Once an order is in transit, we may be unable to modify the delivery address.

8. Lost, Damaged, or Delayed Packages

If your order is lost, arrives damaged, or experiences an unexpected delay, please contact our support team. We will help you review the shipment details and work with the shipping carrier where appropriate.

9. Order Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible.

We may be able to accommodate your request before the order ships. Once the order is in transit, we may be unable to make changes or cancel the shipment.

Approved refunds for cancelled orders will be processed to the original payment method where possible, subject to our Refund Policy and applicable consumer rights.

If your order is delayed, please contact us so we can review the situation and discuss the appropriate resolution in accordance with our policies and applicable law.